Frequently Asked Questions

Nurturly connects parents, teachers, and nursery schools around one live picture of a child's day - meals, naps, diaper changes, play, and mood - logged by teachers and seen by parents in real time, with direct messaging between the two.

No app store required - Nurturly runs in your phone, tablet, or computer's browser. On the Parent and Teacher Portals you can add it to your phone's home screen for one-tap access; see the "Getting Started" section of each portal's guide in the User Manual for how.

Yes. All data is encrypted in transit and at rest, access is strictly role-based, and only you and your child's assigned teachers (or, for schools, your own staff and enrolled families) can view relevant records.

The User Manual has a screenshot-led guide for each portal - Parent, Teacher, and School - covering everything from creating your account to your portal's day-to-day features.

Sign up at parent.nurturly.net, then ask your child's school to link your account to your child (or wait for them to send the link to you). Once linked, turn on your subscription from the Subscription tab - that's the step that actually unlocks your child's daily updates.

There are two common reasons: your child hasn't been linked to your account yet (check the Link Your Child page for the request's status), or they're linked but don't have an active subscription yet (check the Subscription tab and tap "Request Activation" if needed).

Every subscription starts with a 7-day free trial. See the Pricing page for plan details - and note that turning a subscription on or off today is handled directly through your child's school from the Subscription tab, not a card payment.

Yes - open the Messages tab and tap "New Message" to start a conversation with any teacher in your child's classroom. You can also attach photos.

Each linked child needs their own subscription. A switcher in your header lets you flip between children on Home, and the Subscription tab lists all of them so you can see each one's status at a glance.

Yes, any time, from the Subscription tab - no need to contact anyone.

Sign up at teacher.nurturly.net. Your account is created right away, but it isn't attached to a school until your school's admin invites you by email - you'll see the invitation on your Profile page (and a badge on the bell icon) once they do.

You haven't accepted a school invitation yet. Check your Profile page for a pending invitation and tap "Accept" - children then appear on Today's Children once you're assigned to a room.

If your account is granted access to a second Nurturly-partnered school, an "Active school" dropdown appears in your header so you can switch between them. Switching only lasts for your current session.

Yes, but it's built for speed - each activity type (meal, nap, diaper, play, mood) has its own quick-entry form, most loggable in well under a minute. Double-check details before you submit, since there's no edit option yet.

Go to school.nurturly.net and register - it's a two-step form: your own admin account, then your school's details. You land on your Dashboard immediately and can start adding rooms, teachers, and children right away.

No. Nurturly is completely free for partner schools - in fact, partner schools earn a percentage of every parent subscription from their nursery. See our For Schools page for details.

Your school is created with "Pending" status while a Nurturly team member reviews it. You're not locked out in the meantime - set up rooms, invite staff, and enrol children right away, so everything is ready the moment you're approved. The status badge on your School page then switches to "Active."

Yes - reach out to us and we'll grant another admin account access to your school alongside yours.